FormaCar

JD Power announces a controversial quality rating for new cars

25-06-2020 13:10
JD Power, which has been doing similar analytics for 34 years, posted this year’s list of cars ranked according to their reliability and failure rates. The findings struck many as unrepresentative.

JD Power, which has been doing similar analytics for 34 years, posted this year’s list of cars ranked according to their reliability and failure rates. The findings struck many as unrepresentative.

To compose the rating, the company surveys car owners about the technical issues they encountered within 90 days from purchase. The survey consists of 223 questions and is then used to calculate the failure index per 100 vehicles of the same make and model. Thus, the lower the number, the better.

Kia takes the top spot for the sixth year in a row, and Dodge joins it as the first North American brand to get this high up the list. Both score 136 points with 166 being the average number. Chevrolet and RAM follow closely behind with 141 points, and Genesis retains its status of the best premium marque for the fourth year in a row.

Hyundai and Kia also grab the most awards in the overall standing: their Genesis G70, Hyundai Tucson and Veloster, Kia Forte, Sedona/Carnival, Sorento and Soul have all been declared winners in one category or another.

The Audi A3 and Jaguar E-Pace scored particularly high among premium models, and the E-Pace marked the first time the British car marque came as close to winning the rating (159 points).

The Chevrolet Sonic unexpectedly topped the ranking with only 103 misc. failures per 100 cars within 90 days of use.

JD Power emphasizes the success of the U.S. brands, stating that seven of them – Buick, Cadillac, Chevrolet, Dodge, GMC, Jeep and Ram – proved better than average. Other than that, though, the premium segment of the market looks frankly quite uninspiring: Cadillac, Genesis and Lexus are the only marques to demonstrate higher-than-average durability. The researchers tend to explain it via mass-produced/affordable cars steadily becoming better, as opposed to luxury cars becoming worse.

Japanese brands scored pretty poorly, with only Mitsubishi (148), Lexus (159) and Nissan (161) serving as positive exceptions.

Tesla entered the ranking for the first time only to get bashed, hard. Out of the 50 U.S. states the survey was conducted, the automaker prohibited collecting data in 15 states. JD Power surveyed Tesla owners in the remaining 35 states and awarded it abysmal 250 points.

Infotainment was found to be the single most problematic area for the entire industry, with users regularly complaining about poorly implemented Apple CarPlay and Android Auto support, bad voice command recognition, clumsy touchscreen interfaces, and subpar navigation software.



Editor Andrew Raspopov
  • Comments
    | 0
  • Facebook
    |
  • VK
    | 0

Forma Car Recommends

Novelties 03-07-2020
AC Cars has unveiled two new modifications of its Cobra roadster model, and both warrant a close examination because of their unique features. The launch celebrates 58 years from the release of Carroll Shelby’s first vehicle.
Reviews 25-06-2020
JD Power, which has been doing similar analytics for 34 years, posted this year’s list of cars ranked according to their reliability and failure rates. The findings struck many as unrepresentative.
Technology 19-06-2020
Mercedes had postponed the premiere of its new W223 S-Class more than once already, but now, the company said the reveal would take place in Sindelfingen, Germany in the coming September. Some interesting tech info also made it online.
Novelties 18-06-2020
After premiering the Mercedes E-Class sedan and wagon, the German car marque introduced their performance-oriented counterparts: the AMG E 63 and E 63 S.
Novelties 17-06-2020
Following a series of leaked spy shots, the facelifted BMW M5 has finally celebrated its official premiere. Notable changes include the new 5 Series styling and upgraded suspension, among other things.
Novelties 16-06-2020
Nissan has taken the wraps off the fourth generation of its X-Trail/Rogue crossover SUV. Sales in the United States should begin in the coming fall, with Europe to follow later.
Car Tuning 06-06-2020
Single-make car restorer E.C.D. Automotive Design has unveiled another of its great restomods, the Project Family Vacation. Based off a Defender 90, the SUV boasts a new body kit, an interior makeover, and a modern V8.
Novelties 03-06-2020
The fourth generation of the Hyundai Santa Fe had barely been around for a few years, but the manufacturer still decided it was time for a mid-life refresh. In its 2021 version, the car gets brand-new tech, looks, accessories and cabin trim.
Novelties 02-06-2020
The new Porsche 911 (992) only debuted a few weeks ago, but the company is already offering it in the Heritage Design Edition, which would mainly appeal to collectors and retro car enthusiasts.
Car Tuning 27-05-2020
An interesting fact: back in 1963, Chevrolet produced a special variant of its second-gen Corvette sports car, called “Split Window”. It dropped out from production in 1964, but tuners laid their hands on one surviving example and restored it to driving condition.
Car Tuning 26-05-2020
Ford Market is a car tune-up shop based in St. Petersburg, Russia, and its latest project looks every bit as wild as they ever get. It’s a Ford Focus hatchback turned into a speedster!
Car Tuning 26-05-2020
All along, Anthony Summut has dreamt of driving a car like Ford Falcon – gear shift and leather seats included. His parents could care less, so they bought him a Subaru Impreza estate/wagon. Over the 12 years that followed, the man has been customizing it.
Car Tuning 25-05-2020
The U.S.-based auto shop Newport Convertible Engineering has unveiled its first open-top conversion of the Tesla Model 3. The scope of work involved is every bit as impressive as the money spent, which could as well buy you another Model 3.
Novelties 22-05-2020
When Nissan premiered its original GT-R 50 Concept a couple of years ago, the date coincided with 50th anniversaries of coachbuilder Italdesign and the Nissan Skyline GT-R model, prompting the companies to collaborate on a special edition called ‘GT-R 50’.
Car Tuning 22-05-2020
Well, the Brazil-based Team P-Racing surely did, which is why it took a fifth-gen Civic and made it accelerate from standstill to 97 km/h (0-60 mph) in 1.1 seconds.